Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at scherutich1980@gmail.com. Please note that returns will need to be sent to the following address: 22505 Gateway Centre Dr, Clarksburg Md 20871

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at scherutich1980@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at scherutich1980@gmail.com.

Return & Refund Policy

At DermClarity, your satisfaction is our priority. Please read our return policy carefully before making a purchase.

Skincare & Hygiene Products Due to the nature of skincare products, we are unable to accept returns on opened or used items for health and hygiene reasons. All sales on opened products are final.

Damaged or Defective Items If you receive a damaged or defective product, please contact us within 7 days of delivery at [your support email]. Include your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.

Wrong Item Received If you received the wrong product, contact us within 7 days of delivery and we'll make it right immediately.

Unopened Items Unopened, unused items in original packaging may be returned within 30 days of delivery. Return shipping costs are the responsibility of the customer. Refunds are issued to the original payment method within 5–10 business days of receiving the return.

How to Initiate a Return Email us at [your support email] with your order number and reason for return. Our team will respond within 1–2 business days with next steps.

Refund Processing Once your return is approved, refunds are processed within 5–10 business days to your original payment method.